Updated Terms of Service as of November 17, 2020

It is always our mission to help as many pets as we can. In order to be most efficient and still keep our staff, patients and clients safe, we are implementing the following policies immediately.
  • We are asking everyone to arrive 10 minutes before their scheduled appointment. This is to allow time for the front desk and technician to gather all the necessary information and allow the doctor to begin on time. 
  • If you are 10 minutes late for your scheduled appointment, we may ask you to reschedule. 
  • If you are not able to keep an appointment, please notify the office as soon as possible. If we do not receive 24 hours notice to cancel an appointment or if a client does not show up for an appointment we will require a $50 deposit (per pet) to schedule a future appointment.
  • All new clients will be asked to pay a $50 deposit when scheduling. 
  • We can only schedule new puppy/kitten series appointments once we received your pet’s vaccination history.
We truly appreciate everyone’s understanding and continued support during these difficult times. 

 

Covid-19 Protocol Update 7/21/20

As our summer schedule is in full swing and Covid-19 is still upon us, we wanted to give everyone an update. We are continuing to function as “curb side” and only let employees and pets into the building. Due to this protocol, we’ve had to increase the length of our appointments to ensure sufficient time is spent with each patient and communicating with their owners. Unfortunately, because of this, we are booking several weeks in advance. We wanted to put this information out there because our valued clientele is important to us and we want to make sure they can schedule appointments when their pets are due. We send out emails, texts, and post card reminders. If your pet is due, please call as soon as possible to ensure we can get you an appointment in a timely manner. As always, if you are experiencing a problem with your pet please do not hesitate to call us.

We hope everyone is staying happy and healthy!

 

Covid-19 Update

June 1, 2020

We will continue to practice social distancing to help protect you and our staff. We are requesting that only employees enter the building at this time. We are open and here to help with medical needs.

Appointments

If you have an appointment, please call from your vehicle when you arrive and we will instruct you how to proceed. Our technicians will be coming out to get your pet for the doctor to examine and communicate all information by phone. We will have you handle all charges over the phone and then return your pet to you.

Medication refills

If you are in need of a medication refill or prescription food, please call the office 24 hours in advance. We will fill your prescription and take payment over the phone. When you arrive, please call from your vehicle and we will bring it out to you. We will be limiting refill quantities to your normal amounts you’ve been given previously. Heartworm and flea/tick preventions can be filled in larger quantities if we are able to.

We appreciate your patience and understanding as we implement these precautions. 

We are all in this together and we are here to help!